Calico Mental Health Associates
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Practice Support

 

Practice Support

Our practice support team is a key part of care.

There are a lot of moving parts in a health care practice and they help keep things running smoothly. They are here to help when questions arise about insurance or billing, or to help to facilitate communication between client and provider. Our practice support team plays many different roles, all with the goal of ensuring that providers are supported, and clients are getting their needs met.

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I have always found a lot of joy in supporting others to be their best selves. My background is in professional organizing (my first love!) and practice management. When I transitioned to doing practice support for mental health clinicians with my prior business, I saw that my role was much more than just entering data in the computer. I was an important point of contact for both existing clients as well as for the many, many people in the community seeking services. I saw that I could be a patient advocate by taking time to listen, and by doing what I could to try to connect the person to a provider or resources. It has felt very meaningful to me to be able to contribute to my community in this way, and meaningful to be able to help create a culture of care and support within Calico. I feel honored to be a part of our clients’ journeys and strive always to bring warmth and approachability to this role.

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Roxana Choriego

I come to Calico after a long career in the banking industry. In making the transition to medical billing I’ve been able to use my attention to detail in an industry where I feel like I’m able to contribute to making lives better. Insurance is really complicated these days, and I feel good knowing that I’m able to help make sure that our clients are getting the benefits that they are entitled to and that providers can spend their time focusing on clients rather than chasing down claims! Even though my role as Billing Support Specialist is often a less visible one, it makes me happy to know that my work helps clients to get the care they need.

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Teresa Hale

I grew up in Portland and am a Northwesterner, through and through! I’m happy to work in a job that allows me to give back to the community that has been my home for so long. I love working in mental health and have been in this field as an administrative support person for seventeen years. It feels meaningful to me to be a supportive player in your journey of greater health and well-being. When I’m not at work I love spending quality time with my family and with all the good friends I’ve made from a lifetime in this city.